Woodstock Ford Sales Ltd

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Reviews of Woodstock Ford Sales Ltd

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  Wessel van Loenen Added 2017-08-30

  ★ ☆ ☆ ☆ ☆
  I am rewriting this entire review because this is considered to be the worst dealership I've encountered.
  
  I own a red Ford escape titanium 2014
  
  Woodstock Ford in Ontario Canada is the worst dealership ever let me tell you why. First time I came here was because I had a flat tire, called in and had to pay around $380 dollars for a new tire and install, they told me it should take no more than 3 hours because they had to order the tire from another location. Almost the end of the day I called in why I didn't get a call that my car was done they then tell me wrong tire was supplied but right tire is on the way. The tire was replaced and walked to my car the fender had scratches they had some kid wax it off, he ended up putting wax on the plastic around wheel and stained it, never coming off.
  
  On a later day I told the Ford dealership I had a fuel gage issue it would jump or drop at times. Ended up going with the manager for a ride he found nothing wrong until we parked he saw it, said it needs a software update. On a later day dropped the car off, again no call back so I called they told me the battery died while doing the update so they have put a new battery. Still had to come back another day to get actual update done. In the end it didn't fix the gage issue. So again 2 full days of mine wasted.
  
  A few months later I came by and purchased floor mats or a wiper the lady tells me she hasn't forgotten about me and will continue looking into what the issue with the fuel gage could be. It's now been over a year and haven't heard back.
  
  Then a couple of months ago my transmission on the Ford broke I hardly made it to the dealership to have it looked at and fixed. They didn't want to give me a loaner car at first because I was told they don't usually do that, although a transmission failure like that should be covered by warranty since it was well within the 100 thousand km. They just gave me a ride home. At the end of the day I realized they didn't call me and I had no idea what was wrong with the car. Next day I called and they told me they didn't even get to check it yet. I told them I needed a rental or loaner car, after some insisting I finally got them to give me a loaner car, okay wasn't the same type of vehicle but it will do. 3 weeks to fix the transmission, but it was fixed, car battery was disconnected and fuel gage works again but now my moon roof cover and window will not close, yes it opens and with some shutting off car and on, it seemed to close but I don't dare to touch it now in case it stays open. On top of that there's a dent in the hood that wasn't there before they had my vehicle. I asked for a receipt of the work done the manager didn't want to give it to me, I need proof for my business that they had my car for 3 weeks, so I told him. He tells me they will email it me. A week later didn't receive it so I called, they tell me case is still open I asked do you have my email address, no they didn't even have my email on file. It's been months now and still nothing. And I told them about the moon roof at the time I called about not receiving the receipt, but I am concerned that if I drop off my vehicle they will brake something else and I currently only have one vehicle so I can't go without a car or without them not calling back and being without a car for several days.
  
  If you don't have to use this dealership don't do it, find someone else unless u may need warranty work done for free then do it, but be careful.

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